They are usually honoured by the buyer, with the value deducted from the price. You have already taken the money for work the buyer will have to do, so the fair approach is to settle the difference at completion.
Vouchers, prepaid courses of treatments, memberships and deposits are all money received for services not yet delivered. Clients will expect them to be honoured, and a salon that refuses them on day one of new ownership loses goodwill fast.
How it is normally handled
- You list every unredeemed voucher, course and deposit, with values and expiry dates, from your booking system.
- The buyer agrees to honour them.
- The total, or an agreed share of it, comes off the completion payment.
Some buyers agree to honour vouchers without a deduction in return for a slightly lower price. Either way, put it in the sale contract so nobody is surprised.
Tidy up before you sell
A booking system that tracks vouchers properly makes this easy. If yours are on paper, start logging them now.